FAQs

Pure Personality Check Card

  1. Pure Personalty Check Card lets you customize how your German American Check Card looks by using almost any digital picture to create a one-of-a-kind Check Card. Show off your family, friends, pets, or your favorite vacation. Your Pure Personalty Check Card works the same as a regular German American Check Card and reflects your unique personality.

  2. Those who have a German American checking account. The primary account owner and any authorized users on the account can customize their cards.

  3. A form will appear to initiate your Pure Personality Check Card order. Enter your name to match what is currently on your German American checking account. You will also be asked to provide the last 5 digits of your Social Security Number and the last 5 digits of the account number tied to your Pure Personality Check Card. After you upload your artwork, a second form will appear asking you to re-enter your name as it appears in your checking account, your address that is on file at German American for the specified checking account, city, state, zip code, country, phone number, email address, and last 4 digits of card number, if you are an existing check card holder.

  4. No, because you will need to upload the photo of your choice to arrange it to fit your card, you will need to visit www.germanamerican.com/personal/banking/visa-check-card/pure-personality-check-card/ from your computer to create your own Pure Personality Check Card.

  5. If you don't have a German American Check Card, you can request one by visiting any of our offices.

  6. At account opening, you will be asked if you wish to receive a standard German American Check Card or if you want to order a Pure Personality Check Card. If you choose to order a personalized card, you have 48 hours after account opening to upload your image in order to match that image with your check card order. If an image is not uploaded within 48 hours of account opening, a standard German American check card will be ordered for you at no charge.

  7. A fee of $10 will be deducted from your checking account linked to your VISA® Check Card each time you order a card with a new image. If your card is damaged or lost and you choose to continue to use the previously uploaded image, the cost for a replacement card is $7.

    How often can I change the design on my Pure Personality Check Card?

    You can change the existing card as often as you like. A fee of $10 will be deducted from your checking account linked to your VISA® Check Card each time you change the design on your Pure Personality Check Card.

  8. Please see our Image Guidelines for the criteria for acceptable photo submissions. German American reserves the right to reject any image we believe violates our Image Guidelines. If an image is rejected, you will be notified by email or phone within three business days. Please be sure to provide us with accurate contact information when uploading your artwork in case we need to get in touch with you. You may submit a new image anytime following your rejection.

  9. Please see our Image Guidelines for specific information. Use a high quality image - the better your image, the better your card will look. You may have to use the photo editing software to properly size your picture prior to uploading it to the creation site.

  10. For security reasons, it is recommended that you use the most up-to-date version of any web browser. Browsers that work well are Internet Explorer 11, Chrome 58, Firefox 52, and Opera 45. Earlier versions of these browsers may work, yet are not recommended.

  11. At this time, tablets and smart phones cannot load the image upload software. Please use a desktop or laptop computer to upload your picture.

  12. We want you to be happy with your Pure Personality Check Card. Please contact us at (800) 482-1314 to discuss how we can remedy your concerns.

  13. Upon expiration of your card, a new card will be sent with the same image as your most recent card. If you wish to upload a new image, please do so the month before your card expires to ensure the image is received in time for the automatic card reissue. Example: For an expiration date of 12/19, you will need to upload your new artwork during the month of November. A $10 fee will apply when you upload a new image.

  14. Your card will be mailed to you via the US Postal Service.

  15. After your image is uploaded, your Pure Personality Check Card will be mailed to you within 7-10 business days. If your image is rejected, you will be notified by email or phone within three business days. Please be sure to provide us with accurate contact information when uploading your artwork in case we need to get in touch with you. You may submit a new image anytime following your rejection. If you have a standard German American Check Card, it will continue to work until you activate your new Pure Personality Check Card.

  16. For security reasons, your new Pure Personality Check Card has a different expiration date and CVV security code than your existing card. If you have items billed directly to your German American Check Card, you will need to update this information with the biller. Once you activate your Pure Personality Check Card, you should destroy your old card immediately.