Live Mobile Chat

We are committed to providing convenient technology and customer service excellence to make our customers' lives easier.  With Live Mobile Chat you can contact our Customer Care Team via the German American Banking App!

Monday - Thursday 8:00am - 6:00pm
Friday 8:00am - 6:30pm
Saturday 8:00am - 1:00pm
*All times listed are Eastern Standard Time

Our live agents can assist you with many common requests including check orders, setting up your card for travel, updating account information, transaction or balance inquiries, general mobile app assistance, and more!

Follow these steps or view the video below to get started!

1. Sign in to your German American Mobile Banking App
2. Click the …More icon at the bottom right of your screen
3. Choose the Live Chat button in the top left of the menu to be connected to an agent.